What coordination work costs you.
Three numbers you already half-know. Move them until they look like your business.
re-keying, chasing status, producing the same document again
on that work specifically, not their whole job
salary, tax, benefits, desk
A 75% capture rate. The other twenty-five per cent is judgement, exceptions, and not wanting to look greedy.
This is arithmetic, not a finding. It rests on three numbers you guessed. The assessment replaces all three with numbers we observed — and tells you which of those hours are actually worth automating.
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What this number is.
Where does the 75% come from?
Coordination work is a narrow category — re-keying, chasing status, producing the same document again — and it is the category agents are genuinely good at. Once a process has been specified precisely enough to hand over, very little of it needs a person again. We say seventy-five rather than the round hundred partly because judgement and exceptions are real, and partly because claiming all of it would sound greedy. It applies to the coordination hours you entered, not to anybody’s whole job.
Is this a quote?
No. Every input is your own estimate, so the output is arithmetic on your guesses rather than a finding. It is useful for deciding whether the conversation is worth half an hour, and useless for deciding what to build. The assessment produces the second kind of number.
What counts as coordination work?
Re-keying between two systems that do not talk, chasing someone for a status, producing the same document again, and reconciling two lists that should have matched. If a person is moving information rather than deciding something, it counts.
The number looks too big to believe.
It usually does, because coordination work has no owner and no line on the org chart — nobody has ever added it up. Halve it and see whether the remainder still justifies a call. That is the only test this page is built to pass.
Now find out which part of it is real.
Three days on site and three of analysis turn this arithmetic into a ranked list with the hours behind each number shown rather than asserted — then into the one change we would make first, including the work we would tell you to leave alone.
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