The work is booked.The marketing waits for a rainy day.
Service businesses live on reviews and repeat custom, and both are jobs nobody has time for at five o’clock. These are the parts an agent team can hold while you are on site.
Open source projects
Public on github.com/JIGGAI
AI plugins
Published on npm, free to install
AI plugin installs
66,095 to date, per npm
AI monthly plugin installs
2,811 in August 2026, per npm
What we hear in the first hour.
Not a generic list. These are the ones that come up in businesses shaped like yours.
A one-star review sat there four days before anyone noticed.
Response time is most of the damage. Answered the same day, a bad review reads as a business that cares.
We post when someone remembers, which is roughly never.
A month planned in advance and drafted to your voice, waiting in a queue for you to approve between jobs.
Last winter’s customers are a spreadsheet nobody has texted.
The cheapest work you will ever win is the customer who already paid you once, and the list is already yours.
Every enquiry that comes in after six is a coin toss.
First credible response usually takes the job. Nothing about that has to wait for the morning.
The best review we ever got, nobody replied to.
Unanswered praise is a wasted asset. A reply is what makes the next reader believe it.
The rating is the shopfront. Nobody drives past it — they read it before they call.
Which makes review response time, not review count, the number worth moving. Ours escalates a bad one by text within minutes.
The software already in the building.
We do not arrive with a platform to sell you. We arrive expecting these, and the work is usually in the gaps between them.
Job management
ServiceTitan, Jobber, Housecall Pro, Tradify. Where the work is scheduled and where "finished" is recorded.
Google Business Profile
The shopfront. Where reviews land and where the reply has to appear.
The phone and the text thread
Where most enquiries actually arrive, and where consent has to be tracked.
Facebook and Instagram
Local reach, run from a phone, updated when someone has a spare minute.
The customer list
In the job system, or in a spreadsheet, or in three places at once.
Quoting and invoicing
Xero, QuickBooks, or the job system. Where a repeat customer is provably a repeat customer.
Turning a finished job into a review and a reply.
Roughly what one entry in your report looks like — a real shape, with the numbers changed.
- What we saw
- Reviews arriving with no consistent response, long after the work that prompted them, and negative ones discovered by whoever happened to look. Nobody owned the reply.
- What it costs today
- A profile with a good average and almost no replies — which reads, to the next person choosing between trades, as a business that has stopped paying attention.
- What we would build
- The reviews team watches the profile, drafts a reply to every review for approval, and escalates anything negative by text and email within minutes. A weekly summary says what came in and what changed.
- How you would know it worked
- Time from review posted to reply published, share of reviews answered, and time to first contact on a negative one. If replies are still going out slowly, the alerting is reaching the wrong person.
Publishing the reply. A reply to an angry customer is a commitment about what you will do next, and that has to be a person’s decision — the team drafts it and pushes it to whoever can honour it.
What coordination work costs you.
Three numbers you already half-know. Move them until they look like your business.
re-keying, chasing status, producing the same document again
on that work specifically, not their whole job
salary, tax, benefits, desk
A 75% capture rate. The other twenty-five per cent is judgement, exceptions, and not wanting to look greedy.
This is arithmetic, not a finding. It rests on three numbers you guessed. The assessment replaces all three with numbers we observed — and tells you which of those hours are actually worth automating.
See what a real finding looks like →What the six days look like.
The most common question we get is not about AI. It is what these people will actually do in my building.
- Day 1Walk the floorWhoever is on shift
We start where the work happens, not in a meeting room. Nobody prepares anything, and the first day is mostly watching.
- Day 2Sit with the people doing itOps, admin, finance
Conversations with the roles that touch the work most, and a real task followed end to end — including the parts that happen in a group chat.
- Day 3Systems, then a read-backWhoever holds the logins
What you run, what talks to what, and where a person is currently the integration. We tell you what we saw before we leave, while it is still cheap to correct.
- Days 4–6Research and discoveryOur desks, not yours
Away from your building. We cost the work we watched, model the alternatives, and test the shortlist against your own numbers rather than a framework.
- +1 weekOne recommendationPresented in person
The single change worth making first, specified precisely enough to build — with the ranked analysis behind it and the list of what we would not automate.
The questions this raises.
We are five people in vans. Is this overkill?
The reviews team suits five people better than fifty, because at five there is nobody whose job this is. The starters are priced to be in reach of a business that size, and the figure is fixed before we begin rather than discovered afterwards.
Will the posts sound like a marketing agency wrote them?
They will sound like whatever you have already published, and the first couple weeks is mostly you rejecting drafts until it stops being wrong. Nothing goes out unapproved, so the worst case is a draft you bin.
Can it text our old customers about a service reminder?
If they opted in, yes, and the system checks that before every send rather than trusting whoever set up the campaign. If they never opted in, no — and that is not a limitation we will remove for you.
What if we already use a review tool?
Then you may not need this one, and we will say so on the call. Plenty of job-management systems have a review feature nobody switched on — finding that out costs you half an hour rather than a project.
Start with half an hour.
We'll tell you whether an assessment would pay for itself in an operation like yours. Sometimes the answer is no.